RETURNS & purchase TERMS
an important note about condition
Please note our items are previously owned and therefore often show expected signs of age. We respectfully restore our items to show their history. We endeavour to photograph and describe items honestly, please have a thorough look at them. If you have any questions about an item, or want any further description, we will be happy to help - Please contact us to ensure you are satisfied before purchase. Sale completion denotes that all measures have been taken to confirm this.
Right to cancel
Stripe secure online purchasing is available for an immediate purchasing option. Therefore, when the item has not been seen in person, you have a right to cancel within 14 days of receipt of item, according to UK Distance Selling Regulations (the cooling-off period).
Please send us the form below in order to process your request.
Cancellation / Return Form
A full refund of the original purchase price will be processed once we receive the item back from you. Processing times can vary from 1 - 14 days depending on the original payment method, we will keep you informed.
Cunningham White's is not responsible for arrangements, or charges involved with item return, and items must be returned in the condition they were received in. We advise customers to arrange insurance in the eventuality of loss or damage in return carriage, as we cannot be held responsible. If an item has been damaged, we have the right to refuse an item return or to deduct a reasonable amount from the original price.
We have very limited storage, and we have to pay for these facilities. Therefore we request your understanding that:
Storage is offered free of charge for two weeks from date of agreed purchase, or invoice date. Following this date storage will be charged at up to £27.50 per week per item. If storage is required beyond two weeks, then this negates the 14 day cooling-off period unless agreed otherwise. Payment for storage as invoiced will need to be received before items can be released for collection or courier pick-up.
Courier Delivery Terms:
Please inspect items upon delivery; if any damage has occurred during delivery it is imperative that we are informed immediately. Acceptance of item delivery is assumed that the customer is satisfied that no damage has occurred in transit.
We encourage payment up front to avoid complications. Please note that if an invoice is requested and issued at our discretion, that this is a legally binding contract. Ownership of items remains with Cunningham White's until payment is cleared. If payment is not received within agreed time-frame, we will seek payment and we reserve the right to make the item available for sale elsewhere.
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For a courier delivery your contact details will be shared with the courier in order to provide the service.
Cunningham White's is not VAT registered.